How do I contact support?
Ftytrade has fast, multi-channel support: Fito (our AI agent) on the website and dashboard, support tickets, Discord and the Help Center. Email works but is the slowest.
Updated October 12, 2026
Ftytrade is built around fast, helpful support. You have several ways to reach us — here they are, from fastest to slowest.
Fito — our AI agent (recommended)
- On the website: live chat on any page. Fito answers instantly, and if you need a person, your chat is transferred to a human agent.
- In your dashboard: the AI agent resolves about 97% of cases — including many technical issues — right away.
Fito is the fastest way to get an answer at any time of day.
Support ticket
Open a ticket from Dashboard › Help for anything that needs the team to look into your account (name changes, email changes, payout questions). You can track the ticket’s status in your dashboard.
Help Center
Many answers are already here in the Help Center — search your question before reaching out.
Discord
Join our Discord community to ask questions and talk with other traders.
You can email support@ftytrade.com, but it is the slowest channel — it can take up to 48 hours, and your case is usually turned into a ticket anyway. For a faster reply, use Fito or open a ticket directly.
In short
- Quick question or technical issue → Fito (website or dashboard).
- Account change or something needing review → support ticket.
- Community and discussion → Discord.
- Email → works, but slowest.