Ftytrade

Why did I get a "new login detected" email?

We send it whenever your account is accessed from a new browser, device or system. If it was you, no action is needed. If not, change your password immediately.

FTWritten by Ftytrade Team
Updated October 12, 2026

A “new login detected” email is a security notice. We send it whenever your account is accessed from a browser, device or operating system we have not seen on your account before.

If it was you

No action is needed. This happens normally when you:

  • Log in from a new phone or computer.
  • Use a different browser than usual.
  • Connect through a VPS or a new network.

If it was not you

Act right away:

  1. Change your password from Settings › Profile.
  2. Enable two-factor authentication (2FA) if you have not already.
  3. Contact our support team so they can help secure your account.

What the email includes

  • The date and time of the login.
  • The browser and operating system.
  • The approximate location and IP address.

Use these details to recognise whether the login was yours.

Keeping your account safe

  • Use a strong, unique password.
  • Turn on 2FA.
  • Never share your login details — shared or managed accounts are closed.

Related Articles

How do I verify my identity (KYC)?How long does KYC take?How do I change my email or password?Do you offer two-factor authentication?Can I share my account with someone else?How do I contact support?

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