What should I do if I can't connect to the platform?

If your platform will not connect, most issues are solved with a few quick checks.

Run through these first

1. Log in to R|Trader first. On a new account you must log in to R|Trader once to accept the market data agreements and select Non-Professional before any other platform will connect.
2. Check your credentials. Copy the Login and Password exactly from Dashboard › Accounts › Credentials — no extra spaces.
3. Check the server and platform settings match the ones shown in your dashboard.
4. Check the market is open. Connections can fail during the daily maintenance break (5:00–6:00 PM ET) and over the weekend.
5. Check your internet connection and, if you use a VPS, that it is online.
6. Restart the platform and reconnect.

Common causes

• You have not completed the first R|Trader login.
• A typo or extra space in the Login or Password.
• Trying to connect during the maintenance break or weekend.
• The account is closed (breached or subscription ended).

Still cannot connect?

Chat with Fito from any page, or open a ticket in Dashboard › Help. Include:

• Your account number.
• The platform you are using.
• The exact error message you see.

Our support team will help you get connected.